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Call 1-800-292-8989 or 811 at least 48 hours prior to all excavation. Iowa One Call is a free service. Iowa law requires that any person, homeowner, professional, public or private entity, planning to engage in any form of excavation within the state of Iowa, must notify the Iowa One Call notification system, at 1-800-292-8989 or 811, at least 48 hours prior to excavating. The Iowa One Call notification system is a free call and a free service to all persons planning an excavation within the state of Iowa. The required 48 hours advance notice does not include Saturdays and Sundays or legal holidays. Iowa One Call is a non-profit organization funded by the owners and operators of underground facilities who are required by law to belong to the system. Iowa One Call is committed to maintaining and operating a notification system efficient in relaying information and safeguarding underground facilities essential to all Iowans. Iowa One Call provides contractors, homeowners, and others who may be excavating, digging or trenching with a single toll-free number to call for locating and marking underground facilities. The toll-free Iowa One Call number is 1-800-292-8989. Dial 811 As of April 2007, the national 811 three-digit dialing system allows easy access to Iowa One Call. Now it's easier than ever to request underground facility locates, just dial 811. Iowa law states that if you are excavating, including digging, you must call Iowa One Call at least 48 hours in advance (of your digging) in order to minimize the risk of damaging any type of underground facilities (electric, gas, communications/television, water and sewer). The service is free, and so is the phone call. Making the phone call can help eliminate the risk of disrupting service, and greatly reduce the potential risk of serious personal injury. Iowa's One Call Center is located on 320 LeClaire Street in downtown Davenport, Iowa. It operates 24 hours a day, seven days a week, and is staffed by a team of 40 customer service representatives under the direction of the Iowa One Call manager. The Center has 34 incoming toll-free telephone lines, 14 outgoing lines, 5 direct lines and an 800-fax line. Iowa One Call representatives handle more than 400,000 calls and coordinate more than two million locate requests per year in communities throughout Iowa. Historically, the Center's peak periods are during spring and fall, when customer service representatives handle up to 50,000 calls per month. When do I use Iowa One Call? Anytime you plan to excavate, including digging. Whether it's a small or a large construction project or homeowner project, call Iowa One Call at least 48 hours prior to excavating (excluding weekends and/or holidays). Iowa One Call will notify the owners/operators of underground facilities who participate in Iowa One Call. The various underground facility operators will dispatch "locate" personnel to the area to mark the underground facility locations with flags and paint markings, showing where underground facilities are located so the excavator can avoid damaging the facilities. Iowa law applies to professional contractors as well as homeowners, and encompasses a wide array of outdoor projects including:
When Not to Call Iowa One Call provides notification service for utility location requests only. Iowa One Call should not be contacted for any of the following reasons:
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